Effective date: 16 July 2026. Last updated: 16 July 2026.
These Terms of Business (“Terms”) govern your use of the House of LDGERS website and your access to the LDGERS platform. They are issued by LDGERS House Consultancy L.L.C. (“House of LDGERS”, “LDGERS”, “we”, “our” or “us”), the United Arab Emirates company that operates the LDGERS platform and provides finance-function services to hospitality operators.
By accessing our website, or by logging in to or otherwise using the LDGERS platform, you confirm that you have read, understood and agree to be bound by these Terms and by our Privacy Policy. If you do not accept these Terms, do not use the website or the platform.
1 · Who these terms apply to
These Terms apply to everyone who interacts with our website or platform, including:
- Visitors to www.ldgers.com and its sub-domains;
- Authorised users granted access to the platform by a Client; and
- Prospective and existing Clients evaluating or engaging our services.
A “Client” is a legal entity that has engaged LDGERS for finance-function services or platform access. An “Authorised User” is an individual permitted by a Client to access the platform on its behalf. If you access the platform on behalf of a Client, you confirm that you are authorised to do so and to accept these Terms for that Client.
2 · Relationship to signed agreements
Where a Client has entered into a signed Services Agreement or Platform Licence Agreement with LDGERS, that agreement and its General Terms of Business set out the full commercial and contractual relationship between the parties. These Terms do not replace or vary any signed agreement.
In the event of any conflict, the signed agreement prevails over these Terms for the Client and its Authorised Users. These Terms govern website visitors, and govern Authorised Users’ access to the platform to the extent not already covered by a signed agreement.
3 · The platform
The LDGERS platform is a proprietary finance and operations technology suite built for multi-entity hospitality and F&B operators. Its modules include Insights, CashUp, Procure, PayDesk and Finance Hub, together with any further modules we make available from time to time.
The platform provides software tools for financial and operational reporting and management. The website and platform do not themselves constitute audit, tax advisory or legal advice, and nothing on them should be relied upon as such unless you have separately engaged LDGERS in writing for that purpose.
4 · Access, accounts and authorised users
Access to the platform is granted as a limited, non-exclusive, non-transferable licence for the term of the applicable engagement, to Authorised Users only. You are responsible for:
- Keeping login credentials confidential and not sharing them with unauthorised parties;
- All activity carried out under your account;
- Managing user accounts and permission levels for your organisation’s personnel; and
- Notifying us promptly of any suspected unauthorised access or security incident.
5 · Acceptable use
You, and any Authorised User, must not:
- Use the website or platform in violation of any applicable law or regulation;
- Attempt to gain unauthorised access to the platform, to other clients’ accounts, or to related systems;
- Interfere with or disrupt the integrity, performance or security of the platform;
- Upload or transmit viruses, malicious code or other harmful material;
- Use the platform, or any screenshots, exports or outputs of it, to develop, benchmark, train or operate a competing product or service;
- Circumvent any usage limits, security mechanisms or access controls; or
- Reverse-engineer, decompile, disassemble, copy or otherwise attempt to derive the source code or underlying logic of the platform or any component of it.
6 · Intellectual property
The platform and all software, code, architecture, designs, dashboards, data models, workflow templates, API integrations and related materials are and remain the exclusive property of LDGERS. Your access is a limited licence only and confers no ownership, copying, modification or redistribution rights.
You retain ownership of the data and content you or your Authorised Users submit to the platform (“Client Data”), and of the reports and deliverables prepared specifically for a Client, subject to the terms of any signed agreement. We use Client Data only as necessary to provide the website, platform and services.
7 · Data and privacy
We handle personal data in accordance with our Privacy Policy and with applicable UAE data protection law, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data. Our Privacy Policy explains what we collect, how we use it, our sub-processors, international transfers, retention and your rights. It forms part of these Terms.
8 · Availability, maintenance and third-party systems
The website and platform are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, we do not warrant that they will be uninterrupted, error-free or completely secure.
We may carry out scheduled maintenance and may improve, modify, redesign or remove features from time to time, provided the overall functionality available to Clients remains materially equivalent. The platform relies on third-party systems — including EPOS providers, Xero, banking portals and other integrated services — which we do not control. We are not responsible for the availability, performance or acts and omissions of any third-party system.
9 · Automated and AI-generated outputs
Where the platform generates outputs using artificial intelligence or automated analysis, those outputs are provided as recommendations only. They do not replace your own management judgement or professional advice, and all business decisions made on the basis of platform data, dashboards or reporting outputs are made at your sole discretion.
10 · Suspension of access
We may suspend access to the platform, in whole or in part, without prior notice where reasonably necessary to address a security risk, suspected unauthorised access, malware, abuse, excessive or anomalous usage, suspected illegal activity, or a breach of the Acceptable use section above. Where reasonably practicable we will notify the affected Client of the suspension and its reason, and will restore access once the issue is resolved to our reasonable satisfaction. Suspension rights relating to non-payment are set out in the applicable signed agreement.
11 · Disclaimers and limitation of liability
To the maximum extent permitted by applicable law, we are not liable for any indirect, incidental, special, consequential or punitive loss, including loss of profits, revenue, business opportunity, goodwill or data, arising out of or in connection with use of the website or platform. We are not liable for business outcomes resulting from reliance on platform outputs.
Where a Client has a signed agreement with LDGERS, the limitation and cap on liability set out in that agreement applies. Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for fraud, gross negligence or wilful misconduct.
12 · Links to third-party sites
Our website may link to third-party websites or applications. We provide these links for convenience only and are not responsible for the content, policies or practices of any third-party site.
13 · Changes to these terms
We may update these Terms from time to time to reflect changes in law, our services or our operations. The current version will always be available on our website. Where changes are material, we will take reasonable steps to bring them to your attention before they take effect. Continued use of the website or platform after changes take effect constitutes acceptance of the updated Terms.
14 · Governing law and jurisdiction
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any dispute arising out of or in connection with them is subject to the exclusive jurisdiction of the courts of Dubai, United Arab Emirates.
15 · Contact
For questions about these Terms of Business, contact us at contact@ldgers.com, or write to LDGERS House Consultancy L.L.C., Dubai, United Arab Emirates. For privacy matters, contact privacy@ldgers.com.