LDGERS House Consultancy LLC (“LDGERS”, “we”, “our”, or “us”) respects your privacy and iscommitted to protecting your personal data. This Privacy Policy describes how we collect, use, store,and protect your information when you use our website, applications, or accounting services(collectively, the “Platform”).By accessing or using our Platform, you agree to this Privacy Policy.
Key Definitions
- "Platform" refers to our websites, software systems, dashboards, and any service operatedby LDGERS, including both custom-built solutions and outsourced accounting services.
- "Personal Data" means any information relating to an identified or identifiable individual.
- "User" refers to anyone accessing our Platform or interacting with our services, includingour clients and their employees.
1. Information We Collect
We may collect and process the following types of personal data:
- Identity & Contact Data: Name, email address, phone number, job title, company name.
- Account & Access Data: Login credentials, system roles, access logs, IP address.
- Business & Financial Data: Supplier invoices, payment approvals, financial documents, andany data uploaded for outsourced accounting work.
- Technical Data: Device information, browser type, operating system, session activity,cookies.
- Communication Data: Messages, calls, emails, feedback, tickets, and support interactions.
2. How We Collect Data
We collect data when you:
- Register or access the LDGERS platform
- Submit documents, approvals, or reports
- Engage with our accounting or support teams
- Visit our websites or use our mobile/web applications
- Interact via email, phone, WhatsApp, or live chat
- Attend events, demos, or respond to surveys
We may also receive data from:
- Third-party tools you’ve integrated (e.g., Xero, EPOS, Inventory, Reservation system, etc…)
- Your employer, partners, or vendors
- Public sources or authorized platforms
3. How We Use Your Information
We use your personal data to:
- Provide access to LDGERS systems and services
- Deliver our outsourced accounting functions
- Authenticate users and manage platform security
- Communicate updates, releases, and support matters
- Process and manage your financial documentation
- Monitor and improve our services via usage analytics
- Comply with legal, tax, and regulatory obligations
- Respond to inquiries, requests, or complaints
We do not use your personal data for profiling or unsolicited marketing.
4. Legal Basis for Processing
Where applicable (e.g., under GDPR), we process personal data based on the following legal grounds:
- Contractual necessity – to provide services to you or your company
- Legal obligation – to comply with applicable laws and regulations
- Legitimate interests – to operate and improve our services
- Consent – for specific use cases, like optional communication (withdrawable at any time)
5. General Data Protection Regulation (GDPR) Compliance
If you are located in the European Economic Area (EEA), we process your data in accordance withthe EU General Data Protection Regulation (GDPR).
Your Rights:
You have the right to:
- Access your personal data•
- Correct inaccurate or incomplete data
- Request deletion of your data ("right to be forgotten")
- Restrict or object to processing• Withdraw consent at any time
- Request data portability
- Lodge a complaint with your local Data Protection Authority (DPA)
To exercise any of these rights, contact us at privacy@ldgers.com. We may request proof of identitybefore processing
6. Cookies & Analytics
We use cookies and similar technologies to:
- Maintain login sessions
- Track performance and usage patterns
- Improve user experience
- Customize dashboard interactions
We may use analytics tools such as Google Analytics, Hotjar, or Microsoft Clarity. You can disablecookies through your browser settings, though some features may be limited.
7. Location and Device Permissions
Our Platform may request limited device access (e.g., camera or location) for operational featuressuch as:
- Invoice scanning
- User geotagging (if required by client policies)
We never collect this data without user permission and do not use it for tracking or marketingpurposes. Location data is only used during active sessions and not stored in the background.
8. Data Retention
We retain personal data only as long as necessary for:
- Providing services to you
- Meeting legal, tax, or regulatory requirements
- Auditing, dispute resolution, or compliance
After this period, we either anonymize or securely delete your data.
9. Data Sharing & Third Parties
We do not sell personal data. Data may be shared with:
- Authorized service providers (e.g., AWS, Microsoft, Google, Zoho, Okta)
- Integrated platforms (e.g., Xero, AutoEntry, payment gateways) only with user/companyconsent
- Legal authorities when required under law
All providers are contractually obligated to uphold strict confidentiality and data security standards.
10. Data Security
We apply rigorous technical and organizational measures to protect your data:
- End-to-end encryption for all transmitted data
- Multi-factor authentication and role-based access
- Regular penetration testing and security reviews
- Secure hosting on cloud infrastructure (e.g., AWS, Azure) in the UAE, India, and othercompliant jurisdictions
- Real-time logging, intrusion detection, and user session monitoring
Only authorized LDGERS staff have access to your data, strictly on a need-to-know basis.
11. International Transfers
Your personal data may be transferred outside your country of residence (e.g., between the UAE andIndia) as part of service delivery. We ensure:
- Adequate legal safeguards such as Standard Contractual Clauses (SCCs)
- Transfers are strictly controlled and encrypted
- Only trusted vendors and infrastructure are used
12. Marketing & Communication Preferences
We may send platform updates, onboarding guides, or relevant service notices. You will:
- Never receive third-party advertisements from us
- Always have the option to unsubscribe or update preferences
No marketing messages are sent without prior consent.
13. Children’s Privacy
Our Platform is not intended for children under 16 years of age. We do not knowingly collect datafrom minors.
14. Changes to This Privacy Policy
We may update this policy to reflect legal or operational changes. The latest version will always beavailable at:
Significant changes will be communicated via email or platform notices. Your continued use of ourservices constitutes acceptance of the latest version.
15. Contact Us
For questions, requests, or concerns about this Privacy Policy or your data rights:
LDGERS House Consultancy LLC
Email: privacy@ldgers.com
Dubai, United Arab Emirates
